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support report without exposing customer or payment secrets
oBizee Help Do not confuse blank variant stock with zero stock Products
Do not confuse blank variant stock with zero stock In the inspected save payload, blank combination stock is omitted while an entered zero is sent as zero. These are not equivalent states.
Source checked · 26 September 2026 Source-checked guidance Checked against the current local V1 app or storefront source. These instructions have not been independently executed in a live account. If your screen differs, confirm the app version before changing business data.
What to do Count the stock for each intended combination. Enter whole non-negative quantities where you intend to provide stock values. Use zero deliberately for a combination with no units, rather than leaving it blank as shorthand. Save and inspect the resulting availability through the supported inventory and storefront views. What you should see The intended quantities are stored and the observed availability matches the configuration.
If it does not work A blank quantity is not a safe way to mark a variant sold out. Source comments describe legacy untracked behaviour for omitted quantities; do not rely on it as an inventory policy. Investigate inconsistent availability before accepting more orders.
For support, include the screen name, time, app version and a redacted error. Never share passwords, OTPs, payment PINs or secret keys.