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Delivery

Find a shipping label when a shipment exists

A label belongs to a shipment, not merely to an order. The delivery screen can show different actions depending on the provider and shipment state.

Source checked · 26 September 2026

What to do

  1. Open Delivery and inspect the existing shipment details.
  2. Use View label when the shipment offers that action.
  3. For a provider without a label action, read the available delivery-link controls instead.
  4. Check the parcel reference and customer details before printing or sharing anything.

What you should see

The document or delivery link should match the intended order. A downloaded label alone does not prove pickup or delivery.

If it does not work

Creating a shipment requires the shipping connection and additional shipment details. Do not repeatedly create shipments to recover a missing label. If the order already has an AWB, report that reference and the missing action rather than booking another parcel.

For support, include the screen name, time, app version and a redacted error. Never share passwords, OTPs, payment PINs or secret keys.