Browse help articles Turn on your storefront after completing the profile Resolve Almost ready to go live without guessing the missing details Understand locked website-management options Hide your storefront deliberately Check and copy your own storefront address Preview a template without applying it Apply an available storefront template Save the three supported brand colours Understand automatic homepage wording Stop future automatic homepage-text updates Why the automatic-text card may be missing or disabled Prepare a safe edit to template-driven homepage content Set a standard flat delivery charge Set or remove the free-shipping threshold Configure the optional fast delivery tier Write realistic delivery-window settings Limit delivery using serviceable pincodes Exclude delivery destinations with blocked pincodes Show or hide the requested-delivery-date field Add an accurate delivery-step checkout note Turn off the delivery offer without confusing existing orders Recover safely 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support report without exposing customer or payment secrets
oBizee Help Distinguish shipment cancellation from order cancellation Delivery
Distinguish shipment cancellation from order cancellation The Cancel shipment action concerns the courier shipment. It is not the same operation as deleting an order or refunding a customer.
Source checked · 26 September 2026 Source-checked guidance Checked against the current local V1 app or storefront source. These instructions have not been independently executed in a live account. If your screen differs, confirm the app version before changing business data.
What to do Open the correct order's Delivery tab and identify the shipment. Choose Cancel shipment only if cancellation is intended. Read the confirmation and wait for the provider-backed response. Recheck the shipment state and separately decide what should happen to the customer order. What you should see A successful action is acknowledged as Cancelled. Confirm the provider's resulting state before arranging a replacement shipment.
If it does not work Cancellation can fail or be unavailable for a shipment already progressing. Do not promise a refund, pickup reversal or stock restoration based only on pressing this action. Keep the AWB and error message for support, with personal address data redacted.
For support, include the screen name, time, app version and a redacted error. Never share passwords, OTPs, payment PINs or secret keys.