Browse help articles Turn on your storefront after completing the profile Resolve Almost ready to go live without guessing the missing details Understand locked website-management options Hide your storefront deliberately Check and copy your own storefront address Preview a template without applying it Apply an available storefront template Save the three supported brand colours Understand automatic homepage wording Stop future automatic homepage-text updates Why the automatic-text card may be missing or disabled Prepare a safe edit to template-driven homepage content Set a standard flat delivery charge Set or remove the free-shipping threshold Configure the optional fast delivery tier Write realistic delivery-window settings Limit delivery using serviceable pincodes Exclude delivery destinations with blocked pincodes Show or hide the requested-delivery-date field Add an accurate delivery-step checkout note Turn off the delivery offer without confusing existing orders Recover safely from a delivery-settings load or save error Update an order tracking ID carefully Find a shipping label when a shipment exists Distinguish shipment cancellation from order cancellation Read the ship-by estimate without promising a delivery date Add a UPI ID for direct payment Add bank details for customer transfers Change payout details without accidentally removing another method Why saved payout details are masked Enable or pause the direct-payment offer Remove stored direct-payment details What to do when payout saving is switched off Confirm a direct transfer using your own payment record Investigate missing direct-payment instructions Correct a payout-details validation error Distinguish Payment Gateway from Direct Pay settings Check whether a payout change actually saved Sign in with the email registered to your merchant account Resolve a sign-in email error Handle a sign-in connection failure safely Sign out of the merchant app Find the app version before reporting a problem 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support report without exposing customer or payment secrets
oBizee Help Confirm a direct transfer using your own payment record Direct payment
Confirm a direct transfer using your own payment record A shopper's transfer claim, reference or screenshot is not proof that your account received the money. The Direct Pay screen explicitly leaves receipt verification with the merchant.
Source checked · 26 September 2026 Source-checked guidance Checked against the current local V1 app or storefront source. These instructions have not been independently executed in a live account. If your screen differs, confirm the app version before changing business data.
What to do Find the relevant order and the amount the customer says they paid. Open your own trusted bank or UPI app independently, not a link supplied in a message. Compare the actual credited transaction, amount and timing with the order. If the receipt is uncertain, keep the payment unresolved and use the normal support or customer clarification process. What you should see You have a matching credited transaction in your own account before treating the transfer as received.
If it does not work Do not ask the customer to pay again just because a screenshot is unclear. Do not share your PIN or approve a collect request to receive money. A duplicate or mismatched reference needs investigation, not an automatic acceptance or refund.
For support, include the screen name, time, app version and a redacted error. Never share passwords, OTPs, payment PINs or secret keys.