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support report without exposing customer or payment secrets
oBizee Help What to do when payout saving is switched off Direct payment
What to do when payout saving is switched off The app can show that secure storage is not configured and disable saving. This is a protection, not a request to send your bank details through another channel.
Source checked · 26 September 2026 Source-checked guidance Checked against the current local V1 app or storefront source. These instructions have not been independently executed in a live account. If your screen differs, confirm the app version before changing business data.
What to do Read the message on Direct Pay and leave the disabled inputs unchanged. Note the app version and the time the message appeared. Contact support through the official route with the message, without account numbers or credentials. Wait for confirmation that the feature is available, then reopen and use the normal screen. What you should see Saving becomes available only after the underlying issue is resolved; no workaround in the help page should bypass the protection.
If it does not work Do not paste payout information into chat, a product description or checkout note as a substitute. Do not ask another person for server credentials. The merchant should not need to alter encryption settings to use this screen.
For support, include the screen name, time, app version and a redacted error. Never share passwords, OTPs, payment PINs or secret keys.