Our commitment to fair and transparent refund processes
Last updated: 11 September 2026
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. We are committed to ensuring customer satisfaction while maintaining fair business practices. Please read the following terms carefully to understand your rights and our procedures.
Cancellations will only be considered if the request is made within 15 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.
In the event that the order cannot be cancelled as it has already been shipped or is out for delivery, you may choose to reject the product at the doorstep.
oBizee does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 15 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them directly.
In case of any refunds approved by oBizee, it will take 30 days for the refund to be processed to you.
The refund will be processed to the original payment method used during the purchase. Please ensure your payment details are up to date to avoid any delays in receiving your refund.
If you have any questions about our refund and cancellation policy, or if you need assistance with a return or refund, please contact our customer service team:
Email: admin@obizee.com
Phone: +91-8796971046
Address: SRN TECHNO, G-11, Hemkunt Chamber, Nehru Place, New Delhi, Delhi 110019, India