Skip to content
oBizee / FIELDNOTES
GUIDE 276 / Pricing decisions

Separate payment fees from platform transaction charges

Separate payment-processing fees from storefront transaction charges, check which methods incur each charge and model the applicable base correctly.

4 min read · estimatePublished by oBizee · Editorial approach

Choose a store around the work it must perform →

A payment-processing fee and a storefront transaction charge may be separate costs. Do not assume one replaces the other, or that every payment method incurs both.

Use the current terms for your actual account and plan. The arithmetic below is illustrative and does not quote a provider's tariff.

Name the parties and charges

Identify the storefront provider, payment provider and any other service involved. Write the purpose of each charge.

A plan subscription is different from a per-transaction charge. A payment-processing percentage is different from a fixed fee per transaction.

Keep the labels separate so a comparison does not hide two costs inside one vague “gateway fee” column.

Check the applicable methods

A fee may apply only to certain providers or payment types. Shopify's current documentation, for example, lists exceptions to third-party transaction fees, including specified manual payment methods. Do not apply its headline third-party rate indiscriminately to COD or bank-deposit orders. Shopify third-party transaction fees.

That fact does not determine another provider's policy. Check each agreement separately.

Define the calculation base

Ask whether the charge uses product subtotal, total collected or another amount, and how discounts, delivery and taxes are treated.

Do not calculate a rate on revenue merely because it is the most convenient number in the spreadsheet.

Record the base beside the rate. This prevents a correct percentage from producing an incorrect fee.

Work through a simple case

Suppose an eligible ₹1,000 transaction incurs an illustrative 2% processing charge and a separate 1% platform charge, both on that same base.

The amounts are ₹20 and ₹10, totalling ₹30 before any other stated charges.

If the bases differ or a fixed fee applies, this simple addition is incomplete. Use the actual structure rather than treating 3% as a universal effective rate.

Add the transaction mix

A store may receive several payment types. Calculate each eligible group separately and then combine the results.

Do not multiply all sales by the most prominent rate when only some transactions use that arrangement.

Likewise, do not assume a method is cost-free because it avoids one particular platform charge. It may create collection, handling or other costs.

Review refunds and failed attempts

Check the applicable terms for what happens to charges when a payment is refunded, cancelled or unsuccessful. Do not assume all fees reverse automatically.

Use official documentation or account-specific confirmation. Avoid applying a rule from another country or old plan.

Keep the operational record clear enough to reconcile the fee with its transaction.

Distinguish quoted cost from settled cash

A payout can include several transactions and adjustments. Compare its report with the model rather than expecting the bank credit to equal gross order value.

If the difference cannot be explained, investigate before changing prices based on the assumption that the provider overcharged.

Payment timing and net cost are related but separate questions.

Compare plans on eligible volume

A higher subscription with a lower transaction rate may be worthwhile only above a certain eligible volume. Use the relevant revenue, not total revenue by habit.

Keep all other feature and cost differences visible. A fee comparison does not settle the whole platform choice.

For the threshold calculation, see when a paid plan could offset its extra fee.

Inspect a small real statement privately

Once the arrangement is active, reconcile a small set of your own authorised transactions against the applicable fee rules. Keep personal and payment details out of shared comparison documents. If the result differs, identify whether the cause is the base, rounding, an additional charge or a different transaction type before revising the model.

Maintain a dated fee sheet

Record provider, plan, method, rate, base, fixed component and effective date. Mark uncertain terms for confirmation.

Revisit the sheet when the account, plan or payment mix changes.

The aim is not to find one percentage that describes the whole business. It is to understand which charges apply to which transactions so the cost model reflects the arrangement you actually use.

Use this guide, then test your own workflow.

Examples are illustrative. Confirm current features, charges and suitability before making a business decision.

Explore this topic → · Find an oBizee setup guide · Ask about your store